Job Title,

Technical Support Engineer

Location: Delhi – NCR
Department: Technical Support / Service
Reporting To: Director Sales and Marketing
Experience: 0-2 years’ Experience in Medical Devices, Biomedical Engineering, or Healthcare preferred)

Company Description

Cosmic MedTech Solutions Pvt Ltd is an innovative startup driven by a team with over 20 years of industry expertise. Guided by the mission, “Advancing Humanity Through Innovative Care,” we are dedicated to strengthening India’s healthcare landscape by making accessible and affordable solutions a reality. Our focus lies in accelerating technology adoption, bridging critical gaps, and ensuring quality care reaches every corner of the nation.

Our mission is to revolutionize healthcare by creating sustainable, transformative, and technology-driven pathways. We are dedicated to elevating the standard of care by making advanced medical technology accessible. Beyond shaping the future of healthcare in India and South Asia, we are committed to cultivating the next generation of leaders and innovators—driven by resilience, equity, and purpose. We are a collaborative, values-driven team looking for a dynamic and visionary professional to lead and grow our social media marketing initiatives.

Role Overview:

We are looking for a skilled and customer-focused Technical Support Engineer to provide technical assistance, troubleshooting, and maintenance for our medical devices. The ideal candidate will play a crucial role in ensuring the smooth operation of medical equipment by working closely with healthcare professionals, service teams, and R&D departments.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide on-site and remote technical support for medical devices installed at hospitals, clinics, and labs.
• Diagnose and resolve hardware and software issues in a timely manner.
• Assist customers with device calibration, error troubleshooting, and preventive maintenance.
• Coordinate with the R&D and service teams to report technical issues and suggest improvements.

Installation & Maintenance:

• Perform installation, setup, and validation of medical devices as per regulatory and company guidelines.
• Conduct preventive and corrective maintenance to ensure optimal device performance.
• Maintain service records, documentation, and compliance reports.

Customer Training & Support:

• Train healthcare professionals, lab technicians, and hospital staff on device usage and best practices.
• Provide technical guidance on device safety, handling, and troubleshooting.
• Develop user manuals, FAQs, and training materials to assist customers.

Regulatory & Compliance Support:

• Ensure adherence to healthcare regulatory standards (ISO, FDA, CDSCO, etc.) in service operations.
• Assist in device recalls, software updates, and compliance audits.
• Maintain proper documentation of service history and technical reports.

Collaboration & Reporting:

• Work closely with sales, marketing, and product teams to address customer feedback.
• Participate in technical presentations, product demos, and exhibitions.
• Provide periodic reports on service activities, common technical issues, and customer feedback.

Key Skills:

• Strong technical knowledge of transfusion medicine, blood component separation, and related medical technologies.
• Excellent communication, training, and interpersonal skills to engage with both technical and non-technical audiences.
• Analytical and problem-solving mindset with expertise in troubleshooting medical equipment, including electrical, mechanical, and software aspects.
• Ability to manage multiple projects and stakeholders in a fast-paced, cross-functional environment.
• Customer-focused approach with a commitment to providing on-site support, training, and maintenance.
• Familiarity with healthcare compliance standards and industry best practices.
• Willingness to travel for training, customer visits, on-site support, and industry events.
• Passion for social causes and dedication to the organization’s mission.

Educational Background:

• Bachelor’s/Diploma in Biomedical Engineering, Electronics, Mechanical Engineering, or related fields. But passion and drive are valued above formal qualifications

• Certification in Medical Device Service, ISO 13485, or relevant technical training is a plus.

Why Join Us?

• Be part of a leading healthcare technology company making a real impact.
• Work with cutting-edge medical devices and innovative healthcare solutions.
• Opportunity to collaborate with healthcare professionals and industry experts.
• Competitive salary, training opportunities, and career growth potential.